Difference between revisions of "Person"

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(refined the people taxonomy: added two missing dimensions to demographics, replaced self-confidence with a more precise word, refined attitude to technology)
(Overhaul of the table and introductory text)
 
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[[File:person_taxonomy.png|600px|center|Person taxonomy overview]]
 
[[File:person_taxonomy.png|600px|center|Person taxonomy overview]]
  
The following table provides an overview of the kinds of aspects that should be considered for the users of any product or system. These elements that are deemed the most critical to avoid people being digitally left behind should be reflected appropriately in personas and user stories.
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The following table provides an overview of the kinds of aspects that should be considered for the users of any product, system, or service. These elements that are deemed the most critical to avoid people being digitally left behind and should be reflected appropriately in personas and user stories.
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{| class="wikitable"
 
{| class="wikitable"
!colspan="4"|Key Considerations from a Person Perspective
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!colspan="3"|Key Considerations from a Person Perspective
 
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|rowspan="10"|Direct - What are the actual properties of a person that directly influence whether they can use the product, and whether they will want to do so?
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|rowspan='5'|Abilities
|rowspan='5'|How does the person work?
 
 
|Remembering facts and events
 
|Remembering facts and events
 
|What commands, concepts, and vocabulary does a person need to remember?
 
|What commands, concepts, and vocabulary does a person need to remember?
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|How well is the person able to cope when they need to multitask?
 
|How well is the person able to cope when they need to multitask?
 
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|rowspan='5'|Why might the person use the product?
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|rowspan='5'| Expectations
|Expected performance
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|Performance
|Does the person think that the product does what they want it to do? does the product help the person achieve something?
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|Does the person think that the product does what they want it to do? Does the product help the person achieve something?
 
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|-
|Expected efficiency
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|Efficiency
 
|Does the person think that the product allows them to reach their goals quickly / without much fuss?
 
|Does the person think that the product allows them to reach their goals quickly / without much fuss?
 
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|-
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|Does the person think that there is sufficient support when there are problems with the system? Does the person deem the system to be easily maintainable?
 
|Does the person think that there is sufficient support when there are problems with the system? Does the person deem the system to be easily maintainable?
 
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|rowspan="8"|Indirect - What properties of a person might affect or moderate the direct influences? Be careful about stereotyping.
 
 
|rowspan="5"|Demographic
 
|rowspan="5"|Demographic
 
|Age
 
|Age
|Consider biological age range of users.
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| What is the likely age ranges of the person? Will children,  young adults, or older adults use your product?
 
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|Gender Identity
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| Identity and Culture
|Coverage of the full spectrum of gender identities, e.g. third gender for cultures that use it.
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| What assumptions are you making about the person's gender identity, daily routines, values, beliefs, or clothing?
 
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|Occupation
 
|Occupation
|Not just current job, but also likely employment histories.
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| What is the remit of the person's current role? What roles or jobs have they had in the past? To what extent did these roles involve interacting with technology?
 
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|Ethnicity
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| Race / Ethnicity
|Check devices and algorithms for hidden assumptions about users' skin colour, hair, face, or body type
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| To what ethnic / racial groups do your users belong? What  relevant ethnic / racial groups exist in the country / countries where your product is deployed?
 
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|-
 
|Socioeconomic status
 
|Socioeconomic status
|Does your product or service require people to have access to technology that they cannot afford? If they do have the technology, can they afford to repair or replace it when it breaks down?.
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|Does your product or service require the person to have access to technology that they cannot afford? If they do have the technology, can they afford to repair or replace it when it breaks down?
 
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|-
 
|rowspan='3'|Psychological
 
|rowspan='3'|Psychological
 
|Self efficacy
 
|Self efficacy
|To what extent are people confident in their own ability to cope with technology?.
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|To what extent is the person confident in their own ability to cope with technology?.
 
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|-
 
|Risk attitude
 
|Risk attitude
|Risk taker or avoider? Open to manageable risk?
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|To what extent is the person happy to take risks, or open to manageable risk?
 
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|-
 
|Technology attitude
 
|Technology attitude
|What are the main benefits and drawbacks of technology for your users? In what areas of their lives do they embrace technology, and in what areas do they avoid it?
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|What does the person view the main benefits and drawbacks of technology, according to your users? In what areas of their lives do they embrace technology, and in what areas do they avoid it?
 
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|}
  
 
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[[Taxonomy]]  -  [[Person]]  -  [[Product]]  -  [[Infrastructure]]
 
[[Taxonomy]]  -  [[Person]]  -  [[Product]]  -  [[Infrastructure]]

Latest revision as of 12:40, 17 February 2021


Person taxonomy overview

The following table provides an overview of the kinds of aspects that should be considered for the users of any product, system, or service. These elements that are deemed the most critical to avoid people being digitally left behind and should be reflected appropriately in personas and user stories.


Key Considerations from a Person Perspective
Abilities Remembering facts and events What commands, concepts, and vocabulary does a person need to remember?
Learning new skills What procedures and skills does a person need to learn? Keyboarding, programming, spreadsheets? What information does a person need to learn? To what extent is it signposted?
Perceiving To what extent do you rely on visual, auditory, haptic, or tactile information? How easy are those perceptual cues to perceive?
Moving What movements does the person need to make, and how finely controlled do they have to be?
Coping with cognitive load How well is the person able to cope when they need to multitask?
Expectations Performance Does the person think that the product does what they want it to do? Does the product help the person achieve something?
Efficiency Does the person think that the product allows them to reach their goals quickly / without much fuss?
External pressure Is it something others expect or want the person to use? Does it come recommended? Is the product a status symbol?
Trust Does the person trust the product not to expose them to harm or cause harm?
Facilitating support Does the person think that there is sufficient support when there are problems with the system? Does the person deem the system to be easily maintainable?
Demographic Age What is the likely age ranges of the person? Will children, young adults, or older adults use your product?
Identity and Culture What assumptions are you making about the person's gender identity, daily routines, values, beliefs, or clothing?
Occupation What is the remit of the person's current role? What roles or jobs have they had in the past? To what extent did these roles involve interacting with technology?
Race / Ethnicity To what ethnic / racial groups do your users belong? What relevant ethnic / racial groups exist in the country / countries where your product is deployed?
Socioeconomic status Does your product or service require the person to have access to technology that they cannot afford? If they do have the technology, can they afford to repair or replace it when it breaks down?
Psychological Self efficacy To what extent is the person confident in their own ability to cope with technology?.
Risk attitude To what extent is the person happy to take risks, or open to manageable risk?
Technology attitude What does the person view the main benefits and drawbacks of technology, according to your users? In what areas of their lives do they embrace technology, and in what areas do they avoid it?

Taxonomy - Person - Product - Infrastructure